Crafty bits and pieces

Trading Terms

Ordering From Crafty Bits and Pieces:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”. You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.




Delivery schedule:


We try to process all orders, where possible, within 24 hours. During busy times this may take a little longer. Whilst most items will be dispatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe


Payment:


We accept payment by PayPal, safe online payments that allow you to pay with your credit or debit card through paypal. We also accept postal orders.  Due to recent problems we can no linger accept cheques.



 Buyers from outside the UK please note: WE ONLY ACCEPT PAYPAL



Packaging:


At Crafty Bits and Pieces, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to ensure that happens. We, too, buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.


Deliveries to UK mainland (inc. Northern Ireland)


For UK mainland deliveries, postage and packing will be charged at a flat rate of £3.00 per total order, before postage. Items mailed within the UK will normally be sent first class Royal Mail, or recorded delivery. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service, please email the above for a quote BEFORE placing your order. Crafty Bits and Pieces reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.


Overseas & non-mainland UK:


For EU and non-mainland UK deliveries, postage and packing will be charged at a flat rate of £8,  THIS INCLUDES INTERNATIONAL SIGNED FOR TRACKING Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Crafty Bits and Pieces reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.


Postage and packing to USA, Canada, Australia and New Zealand will be charged at £10.00 flat rate. THIS INCLUDES INTERNATIONAL SIGNED FOR TRACKING



Returns:


If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs, unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary, please be aware a refund will be made as soon as we have clearance from the Royal Mail/Parcel Force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.