Payment & Other Information
Bows, roses and trims
All our bows, roses and trims are handmade and will vary slightly in size and shape. Most of the designs we have are unique to us and not available anywhere else.
All our lace is made in the USA. We buy in yards, so we sell in yards.
Shades of White in Lace.
Different fibres will produce different shades of white i.e. like Rayon is a different white to Polyester or Cotton white. Whilst the manufacturers will describe them as all as white, please understand that they can be different.
If you are not happy with the shade of white of our laces, or in fact any of our products, we will without question, refund or exchange your item.
If we feel a manufacturer's white is not pure white, we will describe it as off white or light ivory. But, that will be our interpretation, not the manufacturer's.
Due to recent problems, we no longer accept cheques.
Postal orders are accepted and please make payable to Carole Lennertz.
We accept payment in UK Pound Sterling only This is a link to currency converter, as a guide. PayPal's rates will always be slightly higher.http://www.xe.com/ucc/
PLEASE NOTE: WE DO NOT ACCEPT E-CHEQUES
We are not geared up to take orders and payments on the telephone. All orders and payments must go through the website.
Lost Packages Royal Mail UK
In the event your item is not delivered, we cannot make a claim with Royal Mail until 15 working days have passed from the date of posting, as the Royal Mail does not consider an item lost until this period has expired. We will then ask the customer to confirm via email that they have not received their item, as this is required evidence by Royal Mail for a lost package claim. We will then issue a refund or replacement at the customers preference.
Apologies to our overseas customers that, in view of the overseas items that have been lost, we have had to increase our postage charge to incorporate International Signed for Tracking.
PROBLEMS CHECKING OUT?
If you have a problem checking out your order, please check that you have not tried to buy more of any item than the number we have in stock. We usually find that this sorts out the problem, but if you still have difficulties please email us and we will try and help.
Please note: you need to click update cart after you have entered the quantity/yards you require or the cart will revert the item back to a quantity of one at the checkout.
If you change your mind after you have checked out your order, please let us know; we really won't mind. If you don't let us know, you tie up stock and make it unavailable to other customers.
If you need to call us on the phone, please try and make it business hours Monday to Friday. We like the weekends off too!!
We are not wholesalers; we are retailers. Most of our laces and bows are made for us to our design colour combinations and our specifications. We ask that you do not purchase from us to specifically re-sell on Ebay and other auction sites. Thanks.